At Luminous Heart, we aim to provide you with a seamless shopping experience. Here's what you can expect:

Order Processing and Shipping:

• Processing Time: .Typically, orders are processed within 1-2 business days. During this period, you can stay updated on the progress of your piece through our Production Process page.

• Shipping Within Australia: Once your order is completed, delivery within Australia usually takes 1-3 business days. However, please note that delivery times can vary based on your location and during peak periods.

• International Shipping: For international orders, shipping times vary by country due to location and customs processing. On average, standard international delivery takes between 5-12 business days. Please be aware that delivery times can be longer during peak periods or if your parcel is being checked by customs.

Return Policy:

• No Returns or Exchanges: All sales are final. We do not accept returns or exchanges unless the item you purchased is defective.

• Defective Items: If you receive a defective item, please contact us at [Your Contact Email] within 30 days of delivery. Provide details of the product and the defect, and we will assist you in resolving the issue.

Please Note: In compliance with Australian Consumer Law, customers are entitled to a remedy if a product is faulty, not fit for purpose, or doesn't match the description. Our policy aligns with these regulations to ensure your satisfaction and legal rights are upheld.